Our Mission Statement

At Champaign Countywide Communications Center, we strive to exceed expectations through dedication and commitment to the public and all agencies we serve. Responding with professionalism, integrity and compassion to every 911 call, and other calls for service we receive, while efficiently dispatching law enforcement, fire and emergency medical services to build a work environment where each person is valued and respected. A place; where the opportunity to grow personally and professionally is encouraged by utilizing new technology, training, and experience. We strive to continue to grow and serve Champaign County to the best of our ability. ​

What to expect when you call 9-1-1 

When Should I Call 911?

Call 9-1-1 to report any emergency. Police, Fire or Medical. If you need help immediately, call 9-1-1. Don't waste time, call 9-1-1 as soon as you think help is needed! ​

• Motor vehicle accident 
• Someone is choking on their food 
• Fire of any type, house, woods or other building 
• If you see a crime in progress; such as a robbery 
• Dangerous situation such as gas leak or a power line down 
• Someone is drowning 
• Someone is having a medical emergency 
• Tornado or other severe weather  ​

Any life threatening situation warrants calling 9-1-1 

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What Should I Say?

All you have to do is answer our questions! Stay on the phone and answer the Dispatcher's questions as calmly as you can. We will ask the following: ​

• The location of the emergency 
  If you do not know the address, be prepared to give cross streets, directions or describe your location. 
• The type of problem. 
  Tell us in plain language what is happening. 
• Details about the problem 
• The Dispatcher is trained to get more information while the emergency units are responding. ​

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What Can I Do?

You can make a real difference by helping until the emergency units arrive, and the Dispatcher will provide directions for things such as: ​

• CPR 
• Rescue Breathing 
• Childbirth 
• Choking (Heimlich maneuver) 
• Controlling Bleeding 
• Other first-aid ​​

Emergency Medical Dispatchers are trained to provide pre-arrival instructions to callers. Medical emergencies are the most common use of pre-arrival instructions. 
The most important thing to remember is do not hang up, stay on the line to provide updates and receive further instruction from the Dispatcher. 

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When Not to Call?

Do Not Call 9-1-1 if the problem is not an emergency, look up the non-emergency number in the phone book. If you call 9-1-1 for non-emergencies, someone with a real emergency might have a delay in receiving service. 

• To ask directions or for general information 
• To report water or electricity is out 
• To check if a police report is ready 
• To check for severe weather reports 
• To check the date(s) for Trick or Treat (Beggar’s Night) ​

Text to 9-1-1

The Champaign Countywide Communication Center is now capable of receiving Text-to-911. 
Text to 9-1-1 should only be used in an emergency situation, when placing a call is not possible: 
For instance, if the caller is hearing and/or speech impaired, or when speaking out loud would put the caller in danger. 
Here is what you need to know: 
To place a text -to-91-1 simply input 911 as your number to text. 
The location information accompanying a text-to-9-1-1 call is not equal to wireless voice call location technology. ​

As with all text messages, 9-1-1 text messages can take longer to receive, may be delivered out of order, or may not be received at all. 
Text-to-9-1-1 is not available if you are in a "roaming" situation. 
A text or data plan is required to place a text to 9-1-1 through Verizon, AT&T, Sprint and T-Mobile. 
If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means. 
Photos and videos cannot be sent to 9-1-1 at this time. 
Text-to-9-1-1 cannot include more than one person. Do not copy your emergency text to anyone other than 9-1-1. Wait until you are safe to notify others of your situation. 
Do not text and drive! 
Voice Calls to 9-1-1 Are Still the Best and Fastest Way to Contact 9-1-1!​

Code red

Champaign County has instituted the CodeRED Emergency Notification System - an ultra high-speed telephone communication service for emergency notifications. This system allows us to telephone all or targeted areas of Champaign County in the event of emergency situations or critical community alerts. Examples include: evacuation notices, bio-terrorism alerts, boil water notices, and missing child reports. Simply click on the CodeRED log to submit your contact information to the notification database. 

For CodeRED information click https://www.onsolve.com/landing/sign-up-for-codered-emergency-alerts/ ​

How to obtain a public record request

Learn more about the process for obtaining public record by clicking on the button below.
​Fill out the forms below to request 911 recordings.

Learn More

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S.P.O.T.
​(Special Population Operations Team)  

S.P.O.T is available to the residents of Champaign County.  The SPOT program will increase communication involving those individuals who have special needs.  It was determined that the SPOT program could assist law enforcement officers in responding to Champaign County residences where an emergency was on-going involving individuals with special needs.  The SPOT program would provide first responders important information in advance informing them that they may be interacting with an individual with special needs.  Information provided to first responders may assist them in how they interact or communicate with the particular individual.
 
Special needs could include, but are not limited to:  Alzheimer’s, Autism, Blindness, Deafness, Dementia and Developmental Disabilities.
 
Signing up for the SPOT program is easy to do.  A family member of the individual with special needs should contact the law enforcement agency that serves the residence of the individual.  The family member will be given a SPOT registration form.  Once the form is completed, it can be returned to the law enforcement agency who distributed the form.  The information provided by the individual’s family member will then be given to the Champaign Countywide Communication Center in order to be distributed any time that an emergency response is dispatched in regards to the individual with special needs.
 
If you have any questions about the SPOT registration form or the SPOT program, please feel free to contact your local Champaign County law enforcement agency or Urbana Police Lieutenant Josh Jacobs at [email protected] or by phone at 937-652-4350.
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Ohio TERT

http://www.ohiotert.org

What is Ohio TERT?   Telecommunicator Emergency Response Taskforce (TERT) - Ohio TERT provides deployment of mutual aid response in the event of a disaster under the guidance of the National Joint TERT Initiative (NJTI). This team is designed to provide support to Public Safety Answering Points (PSAPS) across the State of Ohio and/or United States with a diverse team of trained Telecommunicators and Supervisors.

Champaign Countywide Communication Center partners with Ohio TERT and has been a part of two deployments thus far for Hurricane Ian, we deployed with the OH TERT team to Lee County, Florida and Hurricane Helene in Buncombe County. Asheville, NC.  We are proud to serve on this team to assist our fellow PSAPs during their darkest hours of a disaster by giving them the needed time to mourn, decompress,  and rebuild their community.